Refund and Returns Policy

1. General Policy

bigpro (https://www.bigpro.store) strives to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

Returned items must be in their original, unused condition, with all tags, accessories, and packaging intact. Items that show signs of wear, damage, or missing components will not be eligible for a refund.

2.3. Non‑returnable Items

• Personalized or custom‑made products
• Digital downloads and software licenses
• Health, personal care, or intimate items that have been opened

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2. Return Authorization

After reviewing your request, we will issue a Return Authorization Number (RAN) and detailed instructions for shipping the product back to us. Returns without a valid RAN will not be processed.

3.3. Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service and retaining proof of shipment.

4. Refunds

4.1. Refund Method

Refunds will be issued to the original payment method used for the purchase. If the original method is unavailable, we may offer store credit at our discretion.

4.2. Processing Time

Refunds are processed within 7 business days after we receive and inspect the returned item. The total time for the refund to appear in your account depends on your financial institution.

4.3. Restocking Fee

A restocking fee of 10 % may be applied to returns that are not the result of a defect or our error.

5. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of receipt. We will arrange a replacement or a full refund, including return shipping costs, at no additional charge to you.

6. User Responsibilities

• Provide accurate contact and order information when requesting a return.
• Package the item securely to prevent damage during transit.
• Retain proof of shipment until the return is completed.

7. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. bigpro reserves the right to amend this policy at any time, with changes posted on this page. Continued use of the website after modifications constitutes acceptance of the updated terms.

8. Contact Information

If you have any questions regarding this policy, please reach out to us:

Email: [email protected]
Phone: +1(806)737-9486‑9486
Address: bigpro,